Consumers want control over the entire ecommerce experience, from tracking, to order history, to how and when a parcel carrier delivers an order.
With pressure from consumers and competition mounting, retailers and manufacturers are increasingly looking to 3PLs and fulfillment providers for solutions. Supply Chain 24/7 released a Warehouse/DC Operations survey that revealed the number of retailers and manufacturers using 3PLs nearly doubled in 2015 (growing from 8 to 14 percent across all channels). Many of these companies have to fit into a retailer’s business model versus being able to customize their experience with fulfillment providers.
Our goal is to provide flexibility with fulfillment. By leveraging operational fulfillment best practices and the Shipwire Platform, we ensure that companies have visibility into their inventory.
Global reach
Ingram Micro’s 120 locations in 45 countries around the world provide international reach, and through your Shipwire account, you can see exactly where your inventory is all the time (no guessing inventory location and no Amazon inventory outages).
Inventory management anywhere
Through your Shipwire account, you can manage your entire business (everything from creating virtual kits to monitoring returned orders). Cloud-based software means that it’s accessible wherever you go, anytime.
Customization services
Customization continues to be important in delivering a branded experience to end customers. Our ability to provide value-added services like labeling, kitting, packaging and custom requests can be a differentiator for your brand. Our custom packing lists make it easy to add your logo or create an entirely custom packing slip for drop ship and direct-to-consumer orders.
Dedicated support
Have you ever tried to to call a large marketplace fulfillment company? It can be difficult to contact someone who knows where your inventory is located or figure out why a return was initiated. Our Customer Care team is on hand to provide responsive support for questions like these, giving you peace of mind.
With more than 44 percent of websites using real-time personalization (according to recent research from eMarketer), creating a personalized and branded experience is crucial to future growth. We can create a custom solution for your business. For help, contact us.